Refund policy

Returns & Trial

At Inzoli, every order is protected by our 30-Day Risk-Free Trial. Try the 4D Photothermal Laser Mask at home. If it is not right for you, return it for a full refund of the purchase price.

30-Day Risk-Free Trial

You may return your Inzoli mask within 30 days of delivery for a full refund.

  • The trial window starts on the delivery date shown on your tracking confirmation.
  • Because collagen remodeling takes consistent use, we recommend using the mask for 10 minutes daily for 14–21 days before deciding to return.
  • Eligible U.S. returns include a prepaid return label after your request is approved.

What’s Eligible

Your return is eligible when:

  • The request is submitted within 30 days of delivery.
  • The mask and accessories are returned in good working condition.
  • All included items are returned, including the mask, charger/cable, remote or controller (if included), manuals, and original packaging when possible.
  • The device shows normal at-home use only — no liquid damage, unauthorized repair, or modification.

Hygiene note: Lightly cleaned facial contact surfaces are expected. Excessive damage, missing parts, or clear misuse may reduce or void the refund amount.

How to Start a Return

  1. Go to our Warranty & Returns form (or email support) within 30 days of delivery.
  2. Choose 30-Day Risk-Free Return and enter your order number and email.
  3. Our team will respond within 24 hours with next steps and, if approved, a prepaid return label.
  4. Ship the package using the provided label and keep your tracking number.
  5. After we receive and inspect the return, we will issue your refund to the original payment method.

Refund Timing

Inspection typically completes within a few business days of arrival.

Refunds are usually posted within 5–10 business days after approval. Your bank may take additional time to show the credit.

You will receive an email confirmation when the refund is issued.

Shipping Costs

U.S. customers: Approved trial returns use our prepaid label at no extra cost.

Outside the U.S.: Return shipping terms will be confirmed in your support reply. Coverage may differ by destination.

Original outbound shipping is generally non-refundable unless the item arrived damaged or defective.

Exclusions

Returns are not eligible for a full refund when:

  • The request is made more than 30 days after delivery.
  • The device is damaged by drops, liquids, misuse, or unauthorized repair.
  • Parts or accessories are missing.
  • The order was purchased from an unauthorized reseller.

Defective units within the trial window can be handled as a return for refund or routed to our 1-Year Manufacturer’s Warranty replacement process — whichever you prefer.

Warranty vs. Trial

30-Day Risk-Free Trial

Purpose: Change of mind or the product is not right for you.
Outcome: Full refund.
Starts: Delivery date.

1-Year Manufacturer’s Warranty

Purpose: Manufacturing defects.
Outcome: Replacement.
Starts: Delivery date.

For defects after day 30, use the Warranty & Returns form and select warranty replacement.